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                    QUALTRICS EXPERIENCE MANAGEMENT

                    The System of
                    Action
                    that turns

                    customers into
                    fanatics
                    products into
                    obsessions
                    employees into
                    ambassadors
                    brands into a
                    religion

                    Order 9751-HU-23 arrived
                    with broken items.
                    Reship broken items ASAP.

                    Shipping is a negative topic.
                    Multiple customers mentioned broken items.
                    Adjust packing process.

                    Majority of FlyLight product
                    tester feedback on shoe transition
                    is negative

                    Increase frequency of company
                    communication on COVID-19

                    30% of managers are not using
                    the Communication action plan

                    Share

                    Action Needed

                    Service is a driver of brand consideration
                    but is a negative experience for millennials


                    RachaelB

                    CSR Team

                    Send

                    THE
                    JETBLUE
                    STORY

                    Not only can you collect feedback from customers at every meaningful touchpoint and instantly analyze their comments, but Qualtrics automatically routes recommended actions to the people in the best position to make changes, helping organizations drive continuous improvement.

                    WATCH PRODUCT DEMO LEARN MORE Digital CX Closed loop follow-up Customer Retention
                    THE
                    VW
                    STORY

                    Don’t just listen to employees, take action. Improve the employee experience by deploying listening posts at every key employee moment, and deliver recommended actions to every people leader in the organization.

                    WATCH PRODUCT DEMO LEARN MORE Employee engagement Action planning Benefits Optimizer
                    THE
                    UNDER ARMOUR
                    STORY

                    Don’t simply measure product satisfaction post-launch. Take action on user testing feedback––from the features you develop to your pricing and packaging––and consistently launch breakthrough products.

                    LEARN MORE Pricing Optimization Concept Testing Market Segmentation
                    THE
                    L.L. BEAN
                    STORY

                    Understand your market and your competitors better than ever before. Use Qualtrics to develop a culture of action that leads to swift brand moves that build lasting connections with your customers.

                    LEARN MORE Advertising optimization Brand Tracking

                    The XM System of Action

                    1

                    Qualtrics makes it easy to collect feedback from customers, employees, suppliers, partners, or any other stakeholder using the channels they prefer.

                    2

                    Using advanced text and voice analytics, Qualtrics automatically surfaces hidden insights buried deep in customer feedback.

                    3

                    With powerful AI and machine learning, Qualtrics generates recommended actions, then automatically routes them to the people in the best position to affect change.

                    Great experiences start
                    with great research


                    Get started with the world’s most trusted research software. Drag-and-drop simplicity. Automated analytics. It’s sophisticated research made simple.

                    Why Qualtrics?


                    +

                    75%+

                    of the Fortune 100
                    use Qualtrics

                    +

                    100M+ ACTIONS

                    automatically
                    triggered for
                    companies

                    +

                    633%
                    ROI

                    on our
                    CustomerXM
                    product (TEI Report)

                    +

                    VOTED
                    LEADER

                    in Enterprise Feedback
                    Management Experience by G2 in Spring 2020

                    +

                    2M
                    USERS

                    in 100+ countries

                    +

                    2020
                    LEADER

                    in Employee Experience
                    Management by
                    Forrester

                    Get started with your
                    personalized demo

                    Complete the form to get in touch with one of our experts to see our XM platform in action. We’ll show you how you can use Qualtrics to build a culture of action of continuously hunting down and eliminating poor experiences across your line of business.

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